Politica de expediere

Brush BY MG – Shipping Policy

Order Processing & Shipping

All orders are shipped from our EU warehouse located in Romania.
Standard Shipping is done with UPS and can take between 5-10 working days, depending on the destination country.

Customs Duties & Import Taxes

Customs duties and taxes are calculated by UPS and must be paid prior to delivery. You will receive a customs invoice directly from the courier.
Payment of these fees is necessary to receive your parcel and any delays in payment will delay delivery.
Brush BY MG is not responsible for any customs duties or import taxes. These charges are determined by your local customs authority and must be paid by the customer.
All products are declared at full value for customs purposes; we cannot alter this amount to reduce duty charges.
Duties and taxes are non-refundable.

We recommend checking with your local customs office for specific rates and import guidelines before placing an order.

Refusal to Pay Import Duties / Parcel Refusal

If a parcel is refused upon delivery due to non-payment of import duties, we are not liable for the order or its return.
In cases where the parcel is successfully returned to us, we will issue a refund minus any return fees and the original shipping cost.
Return fees are determined by the courier and can be significant. These will be deducted from your refund.
There is no guarantee that the parcel will be returned to us if refused, and in such cases, a refund cannot be issued.

Undelivered Orders

If the courier attempts delivery multiple times unsuccessfully or the parcel remains unclaimed, it may be destroyed or returned to sender.
We are not responsible for refunds or replacements in cases where the parcel is demolished due to non-delivery.
Please monitor your tracking link and ensure someone is available to receive your order.

Incorrect Shipping Details

If incorrect or incomplete shipping information is provided, UPS will contact us for correction. We will attempt to reach you for updated details.
If we are unable to get in touch with you, the parcel will be returned to us.
Once received, we will refund the item minus shipping and any courier return fees.
You may then repurchase with the corrected address.

Return Shipping Address

All eligible returns must be sent to:
Sos de centura, nr 2-8, hala modul 1, Bragadiru, Ilfov, 077025, Romania

For any questions related to shipping or orders, please don't hesitate to contact us at cs.fulfillment@altexpress.ro or by phone at +40 770 536 112.
We are available Monday to Friday, from 9:00 AM to 5:00 PM (Romanian time).