FAQ

SHIPPING & HANDLING

We aim to deliver orders in Romana within 1-2 working days, in European Union within 5-7 working days and International within 10-14 days. Weekends and National Holidays are not considered working days but we will do our very best to get our products to you asap. Due to the special nature of our products, increases in seasonal demand and factors beyond our control, there maybe occasional times when longer delivery times occur. We will endeavour to inform you of any such situation to avoid disappointment.

FAULTY OR DAMAGED GOODS

In the rare event that goods are delivered faulty or damaged please email brushbymg@gmail.com so we can arrange a replacement. If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement.

EXCHANGES

If for any reason you are not completely satisfied with your online purchase and wish to exchange it for another item, please notify us with your order number and the item(s) you wish to exchange within 3 days of receipt at brushbymg@gmail.com

Our exchanges policy allows a full exchange up to the purchased price provided goods are in original condition and accompanied by an email order confirmation or online dispatch note. Goods without an email order confirmation or online dispatch note cannot be exchanged.

HOW CAN YOU ASK FOR A REPAIR?

• You can fill out the contact form or email us at brushbymg@gmail.com and attach the proof of purchase and pictures of the item and its defect. A customer service representative will be pleased to contact you about your request..

• To proceed with a repair service, please also make sure to remove all personal effects from your item.