- SHIPPING & HANDLING
- RETURNS & EXCHANGES
- PRODUCT CARE
SHIPPING & HANDLING
We aim to deliver all orders within 3-7 working days, if not sooner depending on where . Weekends and National Holidays are not considered working days but we will do our very best to get our products to you asap. Due to the special nature of our products, increases in seasonal demand and factors beyond our control, there maybe occasional times when longer delivery times occur. We will endeavour to inform you of any such situation to avoid disappointment.
ALL DELIVERIES REQUIRE A SIGNATURE ON ACCEPTING:
If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some shared accommodation and apartment buildings will not receive delivery cards as a matter of security but unfortunately this is out of our control.
We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required.
GIFT WRAPPING
All items will be delivered with our signature Brush packaging.
Returns
If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please notify us with your order number and the item(s) you wish to return within 14 days of receipt at returns@brushbymg.com.
Our return policy allows a full refund minus the postage, provided goods are in original condition, packaging and accompanied by an email order confirmation or online dispatch note. Goods without an email order confirmation or online dispatch note cannot be returned.
Refunds will be issued upon return of the product.
What is the return address?
- All refunds will be issued to the original card holder.
- Please allow up to 10 days for a full refund from date of receipt of goods.
- Please keep tracking details of your return until you receive confirmation that it has been received and processed.
ONLINE ORDER RETURNS TO STUDIO
Online purchases can be returned to our studio in Battersea. Returns will be processed on the day and funds issued to the card used for original payment; please note it may take up to 10 days for the credit to appear in your account. Our address is Nine Elms Pier, Tideway Walk, Kirtling Street, Vauxhall, London, SW8 5PZ. Please email sophie@gung-ho-design.com to arrange an appointment.
FAULTY OR DAMAGED GOODS
In the rare event that goods are delivered faulty or damaged please email returns@brushbymg.com so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement.
Exchanges
If for any reason you are not completely satisfied with your online purchase and wish to exchange it for another item, please notify us with your order number and the item(s) you wish to exchange within 14 days of receipt at returns@brushbymg.com.
Our exchanges policy allows a full exchange up to the purchased price provided goods are in original condition and accompanied by an email order confirmation or online dispatch note. Goods without an email order confirmation or online dispatch note cannot be exchanged.
If you wish to exchange for an item that is less than the purchased price, we will refund the difference to ensure that you are fully compensated.
Payment Options
Brush accepts the following forms of payment for online purchases: Visa, Mastercard, and PAYPAL (excluding United Arab Emirates and Saudi Arabia).
For credit card payments, please note that your billing address must match the address on your credit card statement. The authorized amount will be released by your credit card’s issuing bank according to its policy.
Save as otherwise stated on the website during the purchase process, the purchase transaction will only be charged to your credit card after we have verified your card details, received credit authorization for an amount equal to the purchase price of the ordered products, confirmed product availability and prepared your order for shipping.
Maintenance of our Leathers
- Brush strongly recommends that our customers consult a professional leather cleaner.
- Keep the leather area clean and dry using a dry soft cloth.
- Always store your products away from light and heat.
- Protect your leather good from rain and moisture.
- Store your products in the BRUSH dust bag provided.
- Avoid contact with abrasive surfaces.
How to clean my Python Bag?
Dislodge dirt from the snakeskin scales with a clean white cloth. Clean your bag with a leather conditioner. If there are salt stains on your snakeskin handbag, remove them with a desalting liquid. Use neutral polish to combat fading leather on the handles of your purse.
Helpful Link: https://bagvanity.com/repair-snakeskin-designer-handbag/
Where do I repair my Brush?
The item is accepted for repair under the following conditions:
An authentic proof of purchase is provided (sales slip, gift receipt, payment transaction document)
How can you ask for a repair?
- You can fill out the contact form or email us at infor@brushbymg.com and attach the proof of purchase and pictures of the item and its defect. A customer service representative will be pleased to contact you about your request..
- To proceed with a repair service, please also make sure to remove all personal effects from your item.
